Where do I get a parking permit?

Go to https://www.haringey.gov.uk/housing/council-tenants/parking-council-tenants/parking-housing-estates#apply

Where do I get visitor permits?

Go to https://www.haringey.gov.uk/housing/council-tenants/parking-council-tenants/parking-housing-estates#apply

What are the hours of operation of the estate parking scheme?

They are 9-11am Monday to Friday

How do I rent a garage?

Go to https://www.haringey.gov.uk/housing/council-tenants/parking-and-garages/renting-garage or e-mail garages@haringey.gov.uk .

How do I get a space in the cycle storage facility?

You need to register with www.cyclehoop.com

How do I report a repair?

Council tenants https://www.haringey.gov.uk/housing/council-tenants/repairs or ring 020 8489 5611

Leaseholders https://www.haringey.gov.uk/housing/leaseholders/leasehold-repairs or ring 020 8489 5611

What is the Out of Hours emergency number for repairs?

For out of hours emergency calls (5pm to 9am Monday to Fridays, and all day at weekends and bank holidays) call 020 8489 5611

How do I report things like broken street lights, bollards, traffic signs etc.

The easiest way is to visit  https://lovecleanstreets.info/  where you can report or, even better, download the app

Doing your own repair and need a tradesperson? The Harringay Online website is a good source – www.harringayonline.com   – there is a list of recommended trades and services but you can also ask if anyone can recommend anyone.

Here are the main contacts in Leasehold Services:

HEAD OF HOMEOWNERSHIP – Suzanne Prothero

LEASEHOLD MANAGER – Oladunni Ogungbesan

• Right to Buy
• Lease compliance & enforcement
• Resales
• Specialist leasehold advice

Email: home.ownershipteamrtb@haringey.gov.uk

SERVICE CHARGE MANAGER – Nicola Lewis

• Service charge invoicing (Estimates and Actuals)
• Service Charge Calculations

Email: service.charges@haringey.gov.uk

INCOME MANAGER – Elizabeth Asiwaju

• Service charge collection
• Credits & refunds

Email: leaseholdaccountenquiries@haringey.gov.uk  

SENIOR CAPITAL WORKS OFFICER – Ibukun Filani

• Informal consultation and liaison with residents during capital works
• Formal Section 20 Consultation
• Capital Works invoicing

Email: leaseholdcapitalworks@haringey.gov.uk 

GENERAL ENQUIRIES – leasehold.services@haringey.gov.uk

HOMEOWNERSHIP phone number – 0208 489 5611

How do I get information about my service charges?
Go to https://www.haringey.gov.uk/housing/leaseholders/service-charges

How do I extend my lease? 
Go to https://www.haringey.gov.uk/housing/leaseholders/leasehold-properties/extending-your-lease

The rules are set nationally and the charges made by Haringey are in line with those of other local authorities.

Where can I find out if any major works are planned to my home?
Go to https://www.haringey.gov.uk/housing/council-tenants/repairs/major-housing-works  

How do I make a building insurance claim because of damage?

https://new.haringey.gov.uk/housing/leaseholders/leasehold-properties/leasehold-buildings-insurance

This is the link for anyone who needs to make a building insurance claim because of damage. It includes  details of the Council’s insurer, policy reference numbers, how to make a claim and the policy documents. The contact details for the Council’s Insurance Team are also provided on the website should you need any further advice or ever need to make or discuss a claim.

How do I report a noise nuisance?

Go to https://new.haringey.gov.uk/environment/noise-complaints

At night call 020 8489 0000 They work from 6pm to 2am on:  

• Thursday  
• Friday  
• Saturday  
• Sunday  

How do I report Anti-Social behaviour?

Go to https://www.haringey.gov.uk/community/community-safety-and-engagement/anti-social-behaviour

How do I contact the local police?

SouthTottenham@met.police.uk

In an emergency call 999, if it’s not an emergency call 101. You can also report a crime online at https://www.met.police.uk/contact/af/contact-us-beta/contact-us/report-crime-incident-suspicion/report-crime/

How do I report a problem with a canal boat?

A. You can contact the Canal and River Trust enquiries.londonsoutheast@canalrivertrust.org.uk Take the boat number and name and write a log. If it’s a smoke issue then Pollution@haringey.gov.uk

If you experience smoke disturbance between 9am and 5pm Monday to Friday you should email the duty officer via asb.enforcement@haringey.gov.uk.

If the smoke is occurring between 6pm and 2am Thursday to Sunday you can make a report using the noise-asb reporting from via this link https://eforms.secure.haringey.gov.uk/ufs/ASB_FORM.eb?ebd=0&ebz=4_1683304372994. You will need to select “places, property and cars” in Section 3 of the form and then select Smoke/ Odour.

How do I report fly-tipping?

https://www.haringey.gov.uk/rubbish-recycling/report-dumped-rubbish-fly-tipping/report-someone-dumping-rubbish

I’m concerned about a child who might be abused or neglected?

Go to https://www.haringey.gov.uk/children-and-families/childrens-social-care/child-protection Tel: 020 8489 4470 Monday to Thursday 8.45am to 5pm; Friday 8.45am to 4.45pm

I’m concerned about an adult who might be being abused?

Go to https://www.haringey.gov.uk/social-care-and-health/safeguarding-adults Telephone: 020 8489 1400 or Email: firstresponseteam@haringey.gov.uk

I’m worried about a neighbour’s mental health?

A. If you or someone else has an urgent mental health need, you can get help from the Crisis Resolution and Home Treatment service (CRHT) (external link). The CRHT service provides an urgent outreach service within 4 hours, for those at risk of psychiatric hospital admission 24 hours a day, seven days a week, wherever people are at the point of referral eg GP surgery, A & E, or in their own homes. Tel: 0800 151 0023

If your neighbour is a council tenant or leaseholder you can also notify the housing officer Sian.ward@haringey.gov.ukand copy to TenancyManagement@haringey.gov.uk

If you think your neighbour might be an immediate danger to others you should call 999.

There’s someone sleeping rough on the estate, how can I help?

You can find information here https://thestreetlink.org.uk/

Where can I get information about drug and alcohol services?

Drug and alcohol support https://www.haringey.gov.uk/social-care-and-health/health/public-health/drugs

Who do I contact if the bins were not emptied?

Call Veolia (the Council’s contractors) on 0208 885 7700 or email them at  enquiries.haringey@veolia.com

How do I get rid of a large item of rubbish?

Email Estate Services Team Leader  Nikola.serdarova@haringey.gov.uk 

I’m confused about what I can recycle and which bin to put stuff in?

In the recycling bins (individual or communal) you can put:

• paper and cardboard — including shredded paper
• glass bottles and jars
• food tins, drink cans and aerosols
• plastic bottles
• food and drink cartons (Tetra Paks)
• plastic food trays and containers such as yoghurt pots
• Check the https://www.nlwa.gov.uk/reducereuserecycle/recycle/whatcanwerecycle for a full list of items that can be recycled.

Please don’t put anything else in the recycling bins or you may contaminate them and then the whole bin contents have to go to incineration or landfill.

What about the food bins?

You can put the following items in the food waste bins:

• fruit and vegetables
• meat, fish and bones
• teabags and coffee grounds
• bread, pasta and rice
• eggs and dairy products
• leftover food
• pet food

This is how to report fly-tipping if you see it happening:

https://www.haringey.gov.uk/rubbish-recycling/report-dumped-rubbish-fly-tipping/report-someone-dumping-rubbish

Or, if you notice it later you can email safer.estates@haringey.gov.uk giving the location and the rough time you think it was dumped. The Council can check CCTV footage for that time period.

Do I need to keep my dog on a lead?

Yes, dogs must be kept on a lead while on the estate and must not go into play areas. https://www.haringey.gov.uk/housing/council-tenants/rights-and-responsibilities/pets Dogs do not need to be on a lead on the towpath nor on Tottenham Marshes. In Council Parks dogs must be under control.

How do I complain about a Council housing service?

https://www.haringey.gov.uk/housing/contact-housing/feedback-and-complaints-council-tenants this is also the one to use for leaseholders

how do I complain about other Council services?

https://new.haringey.gov.uk/council-elections/have-your-say/make-a-complaint

I made a complaint but the issue wasn’t properly resolved, what can I do now?

If the issue is about the Council (or a Housing Association) as your landlord you can take the matter to the Housing Ombudsman https://www.housing-ombudsman.org.uk/residents/

If it is about another council service go to https://www.lgo.org.uk/

Royal Mail: to complain about missing, late and wrongly delivered mail call 03457 740 740 or visit https://personal.help.royalmail.com/?iid=HP_M3_4_HELP

Where do I report an abandoned Lime bike?
Email support@li.me or telephone 0800 808 5223 more information from https://www.haringey.gov.uk/parking-roads-and-travel/roads-and-streets/haringey-streets-people/dockless-bikes#report They are supposed to pick them up within an hour.

WARD POLICE TEAM

Email: southtottenham@met.police.uk
Mobile: 07795 446401  Whatsapp channel:

Twitter/X: @MPSHaringey

HOUSING OFFICERS

Housing Liaison Officer for the entire estate except for Armadale Close:

Sian Ward. Email: sian.ward@haringey.gov.uk

Housing Officer and Apprentice for Armadale Close:

Apprentice: Dominic Juckes. Email: Dominic.Juckes@haringey.gov.uk

Housing officer: John Powers. Email: John.Powers@haringey.gov.uk

TENANCY MANAGEMENT

Email: TenancyManagement@haringey.gov.uk

ESTATE SERVICES

Team Leader: Nikola Serdarova. The person to contact for things like how to get rid of a  bulky item of rubbish or if your staircase lights are not working. Email: Nikola.Serdarova@haringey.gov.uk

Estate Services Feedback Form: https://forms.office.com/e/GM8C6aJX94

SHIAN HOUSING

 https://www.shian.org.uk/contact-us/

This is the landlord for the flats above the shop and the newer block by the river in Reedham Close.

HARINGEY COUNCIL WEBSITE

https://www.haringey.gov.uk/

FERRY LANE PRIMARY SCHOOL

 https://www.ferrylaneschool.co.uk/

THE ENGINE ROOM IN HALE VILLAGE

https://engineroom.org.uk/

The Engine Room is a community centre based in Hale Village, open to everyone in the local area. There are lots of activities taking place there, particularly for young people and they have a weekly newsletter you can sign up for.

LOCAL GP PRACTICE

https://tottenhamhalemedicalpractice.lawrencehousegroup.co.uk/

HARINGEY CITIZENS ADVICE

https://citizensadviceharingey.org.uk/ 

Provides free help with a range of benefits, debt and housing problems.

STREETLINK

https://thestreetlink.org.uk/

Online portal to connect people sleeping rough to local services. On home page, choose option ‘Help someone sleeping rough’.

ENVIRONMENT AGENCY INCIDENT HELPLINE

0800 80 70 60
24-hour service

LONDON WILDLIFE PROTECTION 

https://www.londonwildlifeprotection.org/

If you find a sick or injured bird, please call the emergency helpline 07909 795064 between 9:00am and midnight.

FRIENDS OF THE PADDOCK NATURE RESERVE 

https://www.facebook.com/groups/1140329969408378

The Paddock is along Ferry Lane, between the river and the Ferry Boat Inn, and is open to all. If you are interested in volunteering or finding out about activities then check out their Facebook page.

FOODBANKS

https://www.haringey.gov.uk/community/here-help-financial-support/help-paying-food/food-banks-and-food-support-haringey

LOOKING FOR TRADESPEOPLE TO DO REPAIRS, ETC?

The Harringay Online website www.harringayonline.com has a list aof recommended tradespeople but you can also ask for suggestions.

ELECTED REPRESENTATIVES

LOCAL COUNCILLORS: Ferry Lane estate is in South Tottenham ward. Local councillors deal with issues that Haringey Council is responsible for like Council Housing, Parks, Highways, Social Services etc. We have three local councillors who can be contacted as follows:

1. Cllr Makbule Gunes:   makbule.gunes@haringey.gov.uk , Mobile:  07812 677 722

Surgery details: 2nd Wednesday of the month 6pm -7pm. Estate Office, 1 Armadale Close (entrance in Kessock Close).

2. Cllr Sheila Peacock: sheila.peacock@haringey.gov.uk, Mobile:  07791 018 106

Surgery details: 3rd Wednesday of the month
18:00-19:00pm. Crowland Road Primary School, Crowland Road, N15 6UX.

Cllr Mark Grosskopf: mark.grosskopf@haringey.gov.uk 
, Mobile:  07976 975 114

Surgery Details: 3rd Wednesday of the month 6:00pm – 7:00pm.
Crowland Road Primary School – Crowland Road Entrance Elm Park Avenue

MEMBER OF PARLIAMENT

David Lammy MP: mail@davidlammy.co.uk

Your MP deals with issues that Central Government is responsible for like benefits, immigration, health services.

Surgeries are by appointment only. Please ring 020 7219 0767 to make an appointment, between 10am -1pm on Tuesdays, Wednesdays and Thursdays.

At all other times please write to David Lammy MP at:
House of Commons
London SW1A 0AA.

LONDON ASSEMBLY MEMBER

Joanne McCartney

https://www.london.gov.uk/who-we-are/what-london-assembly-does/london-assembly-members/joanne-mccartney