Tree watering Tree watering session after heatwave After a long weekend of record high temperatures, FLAG organised a tree watering session on Wednesday 27th…
Frequently Asked Questions
Where do I get a parking permit?
Where do I get visitor permits?
What are the hours of operation of the estate parking scheme?
They are 9-11am Monday to Friday
Who can park on Jarrow Road?
Residents of Jarrow Road, Erskine Crescent and Reedham Close can apply for a parking permit for the Jarrow Road CPZ. You will need to pay for the permit. Go to: https://haringey.gov.uk/parking/parking-permits
There is a section of Jarrow Road near the bus terminus which is pay to park. You need the Ringo app.
What are the hours of operation of the Jarrow Road CPZ
This operates Mon-Sat 8am-6.30pm
How do I rent a garage?
Go to https://www.haringey.gov.uk/housing/council-tenants/parking-and-garages/renting-garage or e-mail garages@haringey.gov.uk .
How do I get a space in the cycle storage facility?
You need to register with www.cyclehoop.com
How do I report a repair?
Council tenants https://www.haringey.gov.uk/housing/council-tenants/repairs or ring 020 8489 5611
Leaseholders https://www.haringey.gov.uk/housing/leaseholders/leasehold-repairs or ring 020 8489 5611
What is the Out of Hours emergency number for repairs?
For out of hours emergency calls (5pm to 9am Monday to Fridays, and all day at weekends and bank holidays) call 020 8489 5611
How do I report things like broken street lights, bollards, traffic signs etc.
The easiest way is to visit https://lovecleanstreets.info/ where you can report or, even better, download the app
Doing your own repair and need a tradesperson? The Harringay Online website is a good source – www.harringayonline.com – there is a list of recommended trades and services but you can also ask if anyone can recommend anyone.
Here are the main contacts in Leasehold Services:
HEAD OF HOMEOWNERSHIP – Suzanne Prothero
LEASEHOLD MANAGER – Oladunni Ogungbesan
- Right to Buy
- Lease compliance & enforcement
- Resales
- Specialist leasehold advice
Email: home.ownershipteamrtb@haringey.gov.uk
SERVICE CHARGE MANAGER – Nicola Lewis
- Service charge invoicing (Estimates and Actuals)
- Service Charge Calculations
Email: service.charges@haringey.gov.uk
INCOME MANAGER – Elizabeth Asiwaju
- Service charge collection
- Credits & refunds
Email: leaseholdaccountenquiries@haringey.gov.uk
SENIOR CAPITAL WORKS OFFICER – Ibukun Filani
- Informal consultation and liaison with residents during capital works
- Formal Section 20 Consultation
- Capital Works invoicing
Email: leaseholdcapitalworks@haringey.gov.uk
GENERAL ENQUIRIES – leasehold.services@haringey.gov.uk
HOMEOWNERSHIP phone number – 0208 489 5611
How do I get information about my service charges?
Go to https://www.haringey.gov.uk/housing/leaseholders/service-charges
How do I extend my lease?
Go to https://www.haringey.gov.uk/housing/leaseholders/leasehold-properties/extending-your-lease
The rules are set nationally and the charges made by Haringey are in line with those of other local authorities.
Where can I find out if any major works are planned to my home?
Go to https://www.haringey.gov.uk/housing/council-tenants/repairs/major-housing-works
How do I make a building insurance claim because of damage?
https://new.haringey.gov.uk/housing/leaseholders/leasehold-properties/leasehold-buildings-insurance
This is the link for anyone who needs to make a building insurance claim because of damage. It includes details of the Council’s insurer, policy reference numbers, how to make a claim and the policy documents. The contact details for the Council’s Insurance Team are also provided on the website should you need any further advice or ever need to make or discuss a claim.
What is this programme?
Haringey Council is carrying out a fire door replacement programme across Ferry Lane and other estates following updated fire safety rules after Grenfell.
The programme may include:
- flat entrance doors;
- communal fire doors;
- some cupboard/riser doors.
When will the works happen?
The Council has advised that works across Ferry Lane are expected to take place during:
2027–2028
The exact timeline for individual blocks has not yet been confirmed. The Council has advised that the current programme may still change depending on future surveys and procurement.
Does my door need replacing?
Not necessarily.
The Council has confirmed there are two stages:
Stage 1 – Location check
The Council has already identified which flats require a fire-resistant door based on the location of the flat and the building escape routes. Please find the list here: Ferry Lane doors
If your flat is on this list, it means:
- your door needs to be fire-safe because of its location in the block;
- but it does NOT automatically mean your door will be replaced.
Stage 2 – Door quality survey
The contractor will then inspect the actual door itself to decide whether it meets the required fire safety standard (FD30).
The Council has stated that:
- doors found not to require replacement will not be charged anything, including the survey cost;
- doors requiring replacement will be charged to the leaseholder.
How much could it cost?
S20 notices issued to leaseholders currently show estimated costs of around:
£2,000–£2,600 per flat
This includes:
- surveys
- removal of the old door
- installation
- making good
- asbestos checks around frames
- guarantees and defects period
- management fees
This is the maximum amount leaseholders can currently be charged under the notice. The final cost may end up being lower.
The estimate may also include a share of some ground floor cupboard/riser doors. Leaseholders have asked the Council to clarify:
- whether these doors actually need replacing; and
- whether leaseholders should be paying toward them, particularly where the cupboards are not used communally.
Tender information inspected by leaseholders showed contractor costs of around £1,700 per individual door.
How are costs divided?
The Council has stated that costs are apportioned using the “bedrooms plus one” formula set out in the lease for each flat.
(Total Cost for the Building / Total Bedrooms in Building + 1 per Flat ) × (Bedrooms in Your Flat + 1)
In simple terms:
- The total cost for the block is divided by the total number of bedrooms in the building, plus one extra point for each flat.
- Your share is then calculated based on the number of bedrooms in your flat, plus one.
For example:
- a 1-bedroom flat counts as 2;
- a 2-bedroom flat counts as 3;
- a 3-bedroom flat counts as 4.
A management fee is then added on top. This means leaseholders are charged a proportion of the total building cost rather than the exact cost of their own individual door.
Is there a payment plan?
Yes.
Haringey Council offers:
- a 5% discount if the bill is paid in full within 60 days; or
- an interest-free payment plan over 3 years for bills in the estimated range currently expected for these works
- More options and information can be found here: Major works payment options
Leaseholders should contact the Council once invoices are issued to discuss payment options.
Who is carrying out the works?
The Ferry Lane works have been awarded to Shellen Security
Who is the main contact for the project?
Alexandra Paice (Fire Programme Manager)
Email: alexandra.paice@haringey.gov.uk
Ibukun Filani (Senior Capital Works Officer)
Leasehold Services Team
Email: Ibukun.Filani@haringey.gov.uk
What questions have FLAG asked?
FLAG and leaseholders have asked for more clarity on:
- how doors are assessed;
- whether surveys are independent;
- whether repair or upgrade is possible instead of replacement;
- how costs will be calculated;
- whether the procurement achieved good value for money;
- why only one compliant bidder remained after procurement;
- whether current doors have actually been assessed before replacement decisions are made.
Where can I get updates?
Updates and shared information will continue to be posted on the Ferry Lane Action Group website.
If you receive new information from the Council, please share it with FLAG so we can keep residents updated.
How do I report a noise nuisance?
Go to https://new.haringey.gov.uk/environment/noise-complaints
At night call 020 8489 0000 They work from 6pm to 2am on:
- Thursday
- Friday
- Saturday
- Sunday
How do I report Anti-Social behaviour?
Go to https://www.haringey.gov.uk/community/community-safety-and-engagement/anti-social-behaviour
How do I contact the local police?
In an emergency call 999, if it’s not an emergency call 101. You can also report a crime online at https://www.met.police.uk/contact/af/contact-us-beta/contact-us/report-crime-incident-suspicion/report-crime/
How do I report a problem with a canal boat?
A. You can contact the Canal and River Trust enquiries.londonsoutheast@canalrivertrust.org.uk Take the boat number and name and write a log. If it’s a smoke issue then Pollution@haringey.gov.uk
If you experience smoke disturbance between 9am and 5pm Monday to Friday you should email the duty officer via asb.enforcement@haringey.gov.uk.
If the smoke is occurring between 6pm and 2am Thursday to Sunday you can make a report using the noise-asb reporting from via this link https://eforms.secure.haringey.gov.uk/ufs/ASB_FORM.eb?ebd=0&ebz=4_1683304372994. You will need to select “places, property and cars” in Section 3 of the form and then select Smoke/ Odour.
How do I report fly-tipping?
I’m concerned about a child who might be abused or neglected?
Go to https://www.haringey.gov.uk/children-and-families/childrens-social-care/child-protection Tel: 020 8489 4470 Monday to Thursday 8.45am to 5pm; Friday 8.45am to 4.45pm
I’m concerned about an adult who might be being abused?
Go to https://www.haringey.gov.uk/social-care-and-health/safeguarding-adults Telephone: 020 8489 1400 or Email: firstresponseteam@haringey.gov.uk
I’m worried about a neighbour’s mental health?
A. If you or someone else has an urgent mental health need, you can get help from the Crisis Resolution and Home Treatment service (CRHT) (external link). The CRHT service provides an urgent outreach service within 4 hours, for those at risk of psychiatric hospital admission 24 hours a day, seven days a week, wherever people are at the point of referral eg GP surgery, A & E, or in their own homes. Tel: 0800 151 0023
If your neighbour is a council tenant or leaseholder you can also notify the housing officer Sian.ward@haringey.gov.ukand copy to TenancyManagement@haringey.gov.uk
If you think your neighbour might be an immediate danger to others you should call 999.
There’s someone sleeping rough on the estate, how can I help?
You can find information here https://thestreetlink.org.uk/
Where can I get information about drug and alcohol services?
Drug and alcohol support https://www.haringey.gov.uk/social-care-and-health/health/public-health/drugs
Who do I contact if the council bins were not emptied?
Call Veolia (the Council’s contractors) on 0208 885 7700 or email them at enquiries.haringey@veolia.com
How do I get rid of a large item of rubbish?
Email Estate Services Team Leader Nikola.serdarova@haringey.gov.uk
What I can recycle and which bin to put stuff in?
In the recycling bins (individual or communal) you can put:
- paper and cardboard — including shredded paper
- glass bottles and jars
- food tins, drink cans and aerosols
- plastic bottles
- food and drink cartons (Tetra Paks)
- plastic food trays and containers such as yoghurt pots
- Check the https://www.nlwa.gov.uk/reducereuserecycle/recycle/whatcanwerecycle for a full list of items that can be recycled.
Please don’t put anything else in the recycling bins or you may contaminate them and then the whole bin contents have to go to incineration or landfill.
What about the food bins?
You can put the following items in the food waste bins:
- fruit and vegetables
- meat, fish and bones
- teabags and coffee grounds
- bread, pasta and rice
- eggs and dairy products
- leftover food
- pet food
This is how to report fly-tipping if you see it happening:
Or, if you notice it later you can email safer.estates@haringey.gov.uk giving the location and the rough time you think it was dumped. The Council can check CCTV footage for that time period.
Pink small electrical bins (Jarrow Road and Kessock Close):
To report that any of the pink small electrical bins is full or the lid is jammed email: girdalogistics@gmail.com
Clothes bank (Jarrow Road):
To report that the clothes bank is full or jammed go to: https://www.astco.co.uk/
Do I need to keep my dog on a lead?
Yes, dogs must be kept on a lead while on the estate and must not go into play areas. https://www.haringey.gov.uk/housing/council-tenants/rights-and-responsibilities/pets Dogs do not need to be on a lead on the towpath nor on Tottenham Marshes. In Council Parks dogs must be under control.
How do I know if I have asbestos in my home?
The estate was originally built by the Greater London Council – not by Haringey. The houses in Erskine Crescent and Jarrow Road were sold on the open market; Haringey would not have any records of them, so they are not referenced in the attached paperwork. However, FLAG would assume that the construction was very similar in terms of materials to the houses in Yarmouth Crescent. The rest of the estate was handed over to Haringey in the mid 1980s.
In 2013 Haringey replaced all the tiles on the outside of their properties, i.e. all flats and the houses which they still owned. The original tiles did have asbestos in them. Houses which were sold before 2013 and have the original tiles will have asbestos – though not a problem if left alone.
Some of the water tanks in the flats were removed as part of a programme dealing with the district heating system (pre 2013) and specialist contractors were used. This was done where it was straightforward to remove them without damage. Where the tanks were situated somewhere it would have been necessary to demolish them to get them out, they were left in place but were covered in a foam material (which then hardened) so ensuring they could not be damaged in any way and were safe.
The 1985 report below was prepared by Haringey in response to a report from the London Hazards Centre. The residents association (pre FLAG) had asked them to do this because of concerns about asbestos.
Letter and report (1985)
There is also this report of sealing of asbestos (1987).
And Lucas, of 61 Yarmouth Close, has kindly shared with FLAG the report of a recent asbestos survey carried out in that property in February 2026. Thank you, Lucas.
How do I complain about a Council housing service?
https://www.haringey.gov.uk/housing/contact-housing/feedback-and-complaints-council-tenants this is also the one to use for leaseholders
how do I complain about other Council services?
https://new.haringey.gov.uk/council-elections/have-your-say/make-a-complaint
I made a complaint but the issue wasn’t properly resolved, what can I do now?
If the issue is about the Council (or a Housing Association) as your landlord you can take the matter to the Housing Ombudsman https://www.housing-ombudsman.org.uk/residents/
If it is about another council service go to https://www.lgo.org.uk/
Royal Mail: to complain about missing, late and wrongly delivered mail call 03457 740 740 or visit https://personal.help.
Where do I report an abandoned Lime bike?
Email support@li.me or telephone 0800 808 5223 more information from https://www.haringey.gov.uk/parking-roads-and-travel/roads-and-streets/haringey-streets-people/dockless-bikes#report They are supposed to pick them up within an hour.
WARD POLICE TEAM
Email: southtottenham@met.police.uk
Mobile: 07795 446401 Whatsapp channel:
Twitter/X: @MPSHaringey
HOUSING OFFICERS
Housing Liaison Officer for the entire estate except for Armadale Close:
Sian Ward. Email: sian.ward@haringey.gov.uk
Housing Officer and Apprentice for Armadale Close:
Apprentice: Dominic Juckes. Email: Dominic.Juckes@haringey.gov.uk
Housing officer: John Powers. Email: John.Powers@haringey.gov.uk
TENANCY MANAGEMENT
Email: TenancyManagement@haringey.gov.uk
ESTATE SERVICES
Team Leader: Nikola Serdarova. The person to contact for things like how to get rid of a bulky item of rubbish or if your staircase lights are not working. Email: Nikola.Serdarova@haringey.gov.uk
Estate Services Feedback Form: https://forms.office.com/e/GM8C6aJX94
SHIAN HOUSING
https://www.shian.org.uk/contact-us/
This is the landlord for the flats above the shop and the newer block by the river in Reedham Close.
HARINGEY COUNCIL WEBSITE
FERRY LANE PRIMARY SCHOOL
https://www.ferrylaneschool.co.uk/
THE ENGINE ROOM IN HALE VILLAGE
The Engine Room is a community centre based in Hale Village, open to everyone in the local area. There are lots of activities taking place there, particularly for young people and they have a weekly newsletter you can sign up for.
LOCAL GP PRACTICE
https://tottenhamhalemedicalpractice.lawrencehousegroup.co.uk/
HARINGEY CITIZENS ADVICE
https://citizensadviceharingey.org.uk/
Provides free help with a range of benefits, debt and housing problems.
STREETLINK
Online portal to connect people sleeping rough to local services. On home page, choose option ‘Help someone sleeping rough’.
ENVIRONMENT AGENCY INCIDENT HELPLINE
0800 80 70 60
24-hour service
LONDON WILDLIFE PROTECTION
https://www.londonwildlifeprotection.org/
If you find a sick or injured bird, please call the emergency helpline 07909 795064 between 9:00am and midnight.
FRIENDS OF MARKFIELD PARK
FRIENDS OF THE PADDOCK NATURE RESERVE
https://www.facebook.com/groups/1140329969408378
The Paddock is along Ferry Lane, between the river and the Ferry Boat Inn, and is open to all. If you are interested in volunteering or finding out about activities then check out their Facebook page.
FOODBANKS
LOOKING FOR TRADESPEOPLE TO DO REPAIRS, ETC?
The Harringay Online website www.harringayonline.com has a list aof recommended tradespeople but you can also ask for suggestions.
ELECTED REPRESENTATIVES
LOCAL COUNCILLORS: Ferry Lane estate is in South Tottenham ward. Local councillors deal with issues that Haringey Council is responsible for like Council Housing, Parks, Highways, Social Services etc. We have three local councillors who can be contacted as follows:
1. Cllr Makbule Gunes: makbule.gunes@haringey.gov.uk , Mobile: 07812 677 722
Surgery details: 2nd Wednesday of the month 6pm -7pm. Estate Office, 1 Armadale Close (entrance in Kessock Close).
2. Cllr Anna Lawton: anna.lawton@haringey.gov.uk, Mobile: 07974 909 000
Surgery details: 2nd Wednesday of the month
13:00-15:00pm. St Anna’s Library, Cissbury Road, N15 5PU.
3. Cllr Mark Grosskopf: mark.grosskopf@haringey.gov.uk, Mobile: 07976 975 114
Surgery Details: 3rd Wednesday of the month 6:00pm – 7:00pm.
Crowland Road Primary School – Crowland Road Entrance Elm Park Avenue
MEMBER OF PARLIAMENT
David Lammy MP: mail@davidlammy.co.uk
Your MP deals with issues that Central Government is responsible for like benefits, immigration, health services.
Surgeries are by appointment only. Please ring 020 7219 0767 to make an appointment, between 10am -1pm on Tuesdays, Wednesdays and Thursdays.
At all other times please write to David Lammy MP at:
House of Commons
London SW1A 0AA.
LONDON ASSEMBLY MEMBER
Joanne McCartney
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